Frequently Asked Questions
Everything you need to know about finding your signature scent.
Are your fragrances 100% authentic?
Yes, every fragrance sold on Fragrance One is 100% authentic and sourced directly from authorized distributors or the perfume houses themselves.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for opened perfumes?
Due to the nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase to ensure hygiene and quality standards.
Do you offer samples before I commit to a full bottle?
We offer a curated selection of 2ml and 5ml decants for most of our popular scents so you can test the longevity and sillage before purchasing a full-sized bottle.
How should I store my fragrances to ensure they last?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated automatically at the checkout screen.