Returns & Exchanges
At Fragrance One, we want you to find your signature scent with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and gently tested fragrances.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Product
Securely place the fragrance bottle in its original designer packaging and include the provided return authorization slip.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund
Once our quality control team inspects the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing